A New Chapter: Compliance & Risks is now Adherent. Read more.

CUSTOMER STORIES

Leading luxury brand accelerates global product launches

  • Apparel
  • Large Company
  • Global
  • C2P
A man and a woman looking closely at jewelry displayed in a glass case in a store.
A diverse couple enjoys window shopping at a jewelry store.

The lightening pace of the fashion world means that product & market launches need to be managed secretly, and then acted on incredibly quickly.

How does that fit with the need to achieve product compliance? Especially now that they are increasingly making products available on a global scale?

1856

Founded

9k

Employees Globally

+420

Locations

Background

Adherent (formerly Compliance & Risks). A sales associate wearing white gloves helps a customer try on a silver watch in a store, with other watches displayed on a tray.
Adherent (formerly Compliance & Risks). A UI card titled "Status" showing a circular chart with a warning icon. The chart segments represent "Relevant: 182," "Not Relevant: 231," and "Needs more info 400," with the latter highlighted. A "The Challenge" tag is in the top right.

The Challenge

  • The rate & nature of regulatory change has become too challenging for this expert compliance team that has steered through many product iterations.
  • Their fashion stores sell a wide range of seasonal offerings often covered by new regulations.
  • A good example was the addition of a water bottle as a key part of one recent ‘season’. It’s prominent position in the campaign put the team under pressure when they found out that new additional regulatory requirements had to be dealt with at short notice for a global launch. This level of change is increasingly complex to deal with on a regular basis. 

The Solution

With Brexit, the UK based retailer needed support in capturing all upcoming regulatory changes, clarifying what they meant for their business, & supporting them in their expansion to new markets or new product areas. 

As part of their extensive search for an appropriate platform, they started using C2P to manage their product compliance requirements. 

C2P primarily helps them solve these three challenges:

  • Clarifying specific issues through ‘Ask Our Expert’
  • Monitoring upcoming regulatory changes
  • Researching in relation to new country launches or new regulatory areas
Adherent (formerly Compliance & Risks). A younger tailor in a plaid jacket holds a payment terminal while an older customer in a purple suit taps a card to pay. They are in a well-lit shop with clothes racks and a desk.
Adherent (formerly Compliance & Risks). A dashboard widget titled 'Your Compliance Status' showing a bar chart: 85% 'In force' (teal), 56% 'Approved' (green), and 22% 'Proposed' (magenta). A teal label 'The Solution' with a checkmark is in the top left.
Adherent (formerly Compliance & Risks). A smiling young woman with long brown hair looks intently at a jewelry display in a store window, holding shopping bags.
Adherent (formerly Compliance & Risks). A green button labeled 'The Benefits' with an upward arrow icon, and a translucent card displaying 'Regulatory Compliance Complete' with a checklist and sparkle icon.

The Benefits

  • Smooth integrations with existing internal systems enabled them to transition effectively to C2P.
  • The ability to ask an expert significantly improved their ability to move quickly & effectively. 
  • C2P has made it very simple for them to understand the exact additional regulatory requirements to launch the same product in new markets.
  • They are being able to stay on top of regulatory changes – with so much of change happening.
  • C2P’s easy to use UX enables their compliance team to use it on a daily basis.

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