CUSTOMER STORIES
Global industrial distributor gains vast catalog control
A global industrial supply distributor uses Adherent’s solution to improve product compliance visibility, daily regulatory updates, and expert support.
1.6m+
Industrial supply products
4.5m+
Customers served
26K+
Employees globally
Background
Founded in 1927, this broad-line distributor of maintenance, repair, and operating products serves more than 4.5 million customers across industries including manufacturing, healthcare, and government. Its catalog of over 1.6 million industrial supply products requires a robust approach to regulatory compliance.
The Challenge
Our client recognized a significant gap in their existing compliance processes. Despite their impressive scale, they struggled to keep up with the consistente regulatory changes impacting their vast number of products.
- Their primary pain point was effectively tracking product regulations across their extensive catalog.
- While they had an existing ESG solution, they identified a critical need for a more specialized tool to manage product compliance, a challenge that manual efforts could not adequately address.
- They were actively evaluating multiple software solutions to bridge this compliance gap.
The Solution
Our engagement with began with an introductory meeting with their legal team.
- Following a successful initial demo, our team was introduced to the Director of Global Product Compliance and Supplier Stewardship, leading to a second demo and subsequently a trial and a valuable onsite session with their team.
- During the trial, they opted to focus exclusively on one product category for a streamlined evaluation. This focused approach allowed them to thoroughly assess our platform’s capabilities.
- The trial clearly demonstrated how our solution could provide daily updates on regulatory changes, allow their team to search a comprehensive library for regulations, and facilitate internal communication regarding compliance.
The Benefits
The implementation of our solution delivered immediate and significant wins for our client:
- Enhanced Regulatory Content Accuracy and Depth: Our client was impressed by the accuracy and depth of regulatory content within the platform, particularly its ability to uncover regulations previously unknown to their team.
- Proactive Regulatory Change Management: The platform provides daily updates on regulatory changes, allowing their team to stay ahead of evolving requirements.
- Streamlined Information Access: The ability to search a comprehensive library for regulations significantly reduced the manual effort previously required.
- Improved Internal Communication: The platform facilitates better internal communication regarding compliance matters across their team.
- Access to Expert Support: Timely and thorough responses to their Ask Our Experts AOE) inquiries further demonstrated the value of our solution, providing immediate clarification on complex regulations.
This partnership reveals how leading industrial supply companies, managing vast product portfolios, gain the control and confidence needed to navigate regulatory changes, ensure strong compliance, and secure their ongoing market leadership.
Key Regulations Impacting Their Industry
California (USA): Proposition 65
Implementing list of chemicals known to cause cancer or reproductive toxicity, 2025.
California 65Australia: Carbon Credits
Carbon Credits methodology for domestic, commercial, and industrial wastewater, with March…
Carbon FootprintSlovenia: Radio Equipment
Draft amendment to Pravilnik 141/2016 implementing Directive 2024/2749, March 2025.
Electromagnetic CompatibilityAsk Our Experts
Stop Drowning in Regulatory Updates & Get Back to Business
Feeling overwhelmed by the regulatory avalanche? You’re not alone. Keeping up with complex legislation across various jurisdictions and industries can feel like a full-time job, draining valuable resources from your core business. What if you could add 80+ compliance experts to your team? With our Ask the Experts service, you can. Our global team of 50+ subject matter experts and 30+ knowledge partners provides unparalleled expertise across a diverse range of products, geographies, and policy areas.
Gain instant access to:
In-depth knowledge
Our experts possess deep understanding of a wide range of regulations across various industries and jurisdictions globally.
Rapid response
Get quick answers to your questions, often within 30 minutes, freeing up your team to focus on other priorities.
Confidence and clarity
Navigate regulatory complexities with assurance, knowing you have a team of experts backing you up.
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