A New Chapter: Compliance & Risks is now Adherent. Read more.

CUSTOMER STORIES

eCommerce giant sifts through requirements with ease

  • Technology
  • Large Company
  • Global
  • C2P
A young man with curly hair sits at a wooden table outdoors, holding a smartphone in one hand and a credit card in the other, with a laptop open beside him. He is focused on his devices.

Few companies spend as long in the rocket ship phase as this customer, consistently growing since its inception & still doubling in revenue every 2.5 years.

185

Fulfilment centers

1.6m

Employees Globally

+23

Markets/Regions

Background

Adherent (formerly Compliance & Risks). A smiling woman in a yellow top and jeans holds a tablet and a gold credit card, appearing to make an online purchase. Bright light illuminates the scene.
Adherent (formerly Compliance & Risks). A UI card titled "Status" showing a circular chart with a warning icon. The chart segments represent "Relevant: 182," "Not Relevant: 231," and "Needs more info 400," with the latter highlighted. A "The Challenge" tag is in the top right.

The Challenge

  • The starting point for this compliance team of 12 was to develop a global regulatory monitoring program.
  • Since then, this need has seen the team grow to over 60; The team grew in size with the business.
  • It was elemental to find a system that could operationalize the need to keep up with regulations, and reduce the legal cost that was building.

The Solution

This e-Commerce Giant now maintains control with C2P, an enterprise SaaS solution that helps global companies unlock market access and prove compliance in over 195 countries. Their implementation process focused on developing:

  • The ability to streamline workflows and automate whatever possible.
  • Projects reflecting specific responsibilities of each manager for monitoring & interpreting requirements.
  • Projects based on filters for geographical regions, products, & regulatory areas.
  • Further regulatory filtering delivered through C2P based on their relevance to the client business areas.
Adherent (formerly Compliance & Risks). A smiling East Asian woman in a yellow cardigan holds a blue mug and looks at her smartphone in a cozy living room.
Adherent (formerly Compliance & Risks). A dashboard widget titled 'Your Compliance Status' showing a bar chart: 85% 'In force' (teal), 56% 'Approved' (green), and 22% 'Proposed' (magenta). A teal label 'The Solution' with a checkmark is in the top left.
Adherent (formerly Compliance & Risks). A person holds a smartphone showing an 'order confirmed' message and a credit card, with an open box of baby items in the background.
Adherent (formerly Compliance & Risks). A green button labeled 'The Benefits' with an upward arrow icon, and a translucent card displaying 'Regulatory Compliance Complete' with a checklist and sparkle icon.

The Benefits

  • Smooth integrations with existing systems.
  • C2P enabled a huge level of automation across their business workflows against a background of incredibly fast growth. 
  • C2P also helps them to accurately interpret the regulations that are relevant to their products globally. 
  • They can now see all attachments easily, and a summary which is very valuable. 
  • C2P have enabled them achieve compliance objectives with lean teams. It is a game changer when it comes to the value of a platform for this C&R customer.

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